Application for Information under RTI

The Right to Information Act 2005 (Act No. 22/2005) is a law enacted by the Parliament of India giving citizens of India access to records of the Central Government and State Governments. Under the provisions of the Act, any citizen may request information from a "public authority" (a body of Government or "instrumentality of State") which is required to reply expeditiously or within thirty days. The Act also requires every public authority to computerize their records for wide dissemination and to proactively publish certain categories of information so that the citizens need minimum recourse to request for information formally.

This law was passed by Parliament on 15 June 2005 and came fully into force on 13 October 2005. Information disclosure in India was hitherto restricted by the Official Secrets Act 1923 and various other special laws, which the new RTI Act now relaxes.

Table 8 129 Process Summary– Right to information

Name of process	Right to information
Process Code	Process Version
EDK-RTI-RTI-001	Version 1.1
Citizen relevance(Use of service)	To get the information they want from the government organizations for different purposes
Process Goal	To obtain the information
Process Owner
Public Information Officer (PIO)
Primary Actors	Secondary Actors
District Collector Huzur Sheristadhar Public Information Officer(PIO) Assistant Public Information Officer Concerned Clerk	District Administration
Process Input	Process Output
Application on Rs 10 Stamp paper	Information service
Transactional Volume	Validity of the service
200/year	NA
Service Level as Defined in GO	Service Level as observed in existing delivery
30 days	30-35 days
Legal Documents / GOs/Memos/ Office Orders issued for the service	RTI Act 2005
Citizen visits to avail the service	Fee to avail the service
2 visits	Rs 10 By court fee stamp/ By Cash/ By Demand Draft. Plus Rs 2 per page (A4 & A3 size paper) Rs 50 per floppy / CD.

Process Description

Table 8 130 Process Description Request for Information

S. No.	Process Detail	Responsibility
1	Citizen Fills the application either on plain sheet or on prescribed format (Form A) Submits the application at the Public Grievance cell. Pays Rs 10 either by court fee stamp, cash, DD/ treasury challan.	Citizen
2	The PG clerk enters the details in the computer through DC Suite (PGR Module). Generates a file and forwards it to the concerned Public Information Officer (PIO). Gives an acknowledgement to the applicant in the form of TR5 if the mode of payment is cash, for other mode of payment form B is given.	Public Grievance (PG) cell Clerk
3	PIO Verifies; Whether the required information can be revealed Whether the information comes within the purview of this department. If information is confidential, application is rejected	PIO
	In case the information is confidential / doesn’t come under the purview of the office,
4	PIO sends back the application to PG cell clerk	PIO
5	PG cell clerk Forwards the same to the concerned departmental PIO as per the provisions laid out in section 6 (3) of the Act. Incase the information is confidential, the applicant is intimated about the rejection via post through Form C	PG Cell Clerk
	In case the information comes under the purview of the office
6	PIO office prepares the draft letter and required report (if applicable), and sends it to PIO for approval.	Section Clerk/ APIO
7	PIO approves and sends back to the section clerk	PIO
8	Incase only the information required; The section takes the fair copy of the letter, gets the signature from the PIO and sends it to the despatch section. Incase the information required is a document (For Eg: Salary sheet of staff, attendance register etc.) The section clerk mentions the payment details in the concerned letter and sends it to the dispatch section.	Section Clerk
9	Dispatch section sends the fair copy to the citizen, one copy to the PG cell clerk and one office copy	Dispatch section
	Incase the information is required in the form of report/documents
10	Citizen comes and pays the (applicable) fees at the counter and receives a receipt. Produces the receipt to the concerned section clerk	Citizen
11	The section clerk enters the payment details in the concerned file. Updates the payment details in the cash book. Takes the photocopy of documents/ prepared CD. Prepares the covering letter stating that the information is ready and can be dispatched, gets the signature of the PIO and sends it to the dispatch section along with the documents/CD	Section Clerk
12	The dispatch section dispatches the documents and the letter to the citizen, one copy sent to the PG cell clerk/ information clerk and one is retained as office copy.	Dispatch Clerk
13	The citizen receives the information	Citizen

Service Levels

The following table shows the activity wise service level.

S. No.	Activities	Service Levels observed in days	Remarks
1	Application Submission	1
2	Forwarding	1-2
3	Information Collection	25- 30
4	Information Issuance	1-2
	Total	30-35

Process Analysis

The Information giving process as existing in the district is hybrid. The front end is manual and the entire process of service delivery is Hybrid which includes movement of both file and just the information is given through computer in a printed sheet of paper.

Table 8 131 Process Analysis – Request for Information

S. No.	Parameters	Description
1	Transparency	High on status of availability and service levels
2	Accountability	Accountability could be traced back to the responsibility center because of the service levels
3	Citizen orientation	High as the citizen receives a letter from the department stating application status and also the amount he/she has to pay.
4	Degree of BPR Required	Medium because of multiple levels of interface of various actors and need for realigning process steps to eliminate redundancy (both forward and reverse movement as established in the AS-IS established in the AS-IS
5	Technology	Front end needs to be created and the backward integration of various back end process needs to be digitized.

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