Frequently Asked Questions

General Questions
  • Citizens trying to avail services offered through e-District will have to create an account first. To create an account, select Create Account link and fill all the mandatory fields, validate details and then click submit button
  • During validation process your Name, Date of Birth and Aadhaar Number is cross checked with data available in Aadhaar Central Database. For the successful Aadhaar Verification, Name (including position of initial), DOB and Aadhaar Number should match exactly with the data available in Aadhaar Database, failing which system will throw Validation failure message. For example the name on Aadhaar card is Hareesh Kumar M T and the name entered is M T Hareesh Kumar, then validation will fail.
  • The issue occurs when there is a special character like dot in the Name’s field and eDistrict application will not accept special character in most of the fields. In such cases, the special character can be replaced by a space For example the name on Aadhaar card is Hareesh Kumar M. T. , use Hareesh Kumar M T in the name’s fields
  • OTP received on Mobile phone and e-Mail are different.
  • You can check the email address and Mobile number mapped to the Aadhaar Number from “Forgot Login Name?”. If the details returned are not yours and you feel someone else has used your data to create an account contact the support team
  • Use Forgot loginame? to recover login name and Forgot Password ? to reset password.
  • Deletion of e-District account is not allowed.
  • Deletion / Modification of login name is not allowed
  • In order to apply for a certificate, the applicant has to complete “One Time Registration” first. One Time Registration page requests information from the applicant to create a user profile in eDistrict. The applicant will be presented with a Register Number upon successful completion of “One Time Registration” and the applicant can now proceed to “Apply for a Certificate” menu.
  • Yes you can. You have to create a “One Time Registration” of the person for whom the certificate is sought. In the “Apply for a certificate” page select the corresponding register number and proceed applying for the certificate
  • The check duplicate button cross check the details provided by the user with data already available with eDistrict application. If a duplicate entry is found the system throws a message and gives option to the user to view the details of the existing registration number. In most cases this existing registration details are created when the user has previously applied for a service in e-District through an Akshaya Centre and if that is the case user can pull the existing registration number by submitting OTP send to the registered mobile number.
  • Your user name will be your email id provided at the time of user creation. If you are unsure about the email id used, you may click the "Forgot Loginname?" link and follow on- screen instructions. Similarly for password reset use "Forgot Password?" link. OTP for login name and password reset will be send to both registered mobile number and verified email id. If you are yet to verify email, please send an email to edistrict.ksitm@kerala.gov.in from the registered email id
  • Press “Clear” button to remove the in completed application and proceed
  • When there are multiple possessors for a property, in the applicant registration details add name of all the possessors in the text field "Name of person for whom service is sought". i.e if there are three possessors named Applicant1 , Applicant2, Applicant3 for a single property, in the "Name of person for whom service is sought" field, enter the applicant name as "Applicant1 and Applicant2 and Applicant3". If Aadhaar number is provided under the personal details area, please remove it. Otherwise aadhaar authentication will fail
  • Upload limit of 100KB is set for a page and not for a file and the total number of pages allowed per file is 10. i.e it is possible to upload pdf files upto 1MB provided, number of pages per file is lesser than or equal to 10 and the size of each page should be lesser than or equal to 100KB. In case the document contains more than 10 pages, one can upload only the relevant pages or upload in parts.
  • Additional relevant documents can be uploaded from sub-menu “One Time Registration” > “Enclosure”
  • ) Any supporting document submitted along with an application which is approved/rejected/under the consideration of the village/taluk officer cannot be deleted. But if the application is yet to be submitted, user can delete the uploads from the sub- menu "One Time Registration" > "Enclosure".
  • If certificate is required for OBC category choose caste certificate instead of community certificate. Community Certificates are issued for SC/ST category while Caste Certificates are issued for OBC category.
  • If certificate is required for SC/ST category choose community certificate instead of caste certificate. Community Certificates are issued for SC/ST category while Caste Certificates are issued for OBC category.
  • e-District application has enabled DB verification with PDS department. So user only have to give the Ration Card number. Applicant can verify the RC number provided by clicking the “verify” button. There is no need to upload copy of ration card
  • A user can check whether an application was submitted successfully by clicking "Transaction History" menu and selecting the date on which application was submitted. If the application submission was successful the same will be displayed under "Application Service Details" along with an application number and application status. If no entry is there, it means application submission had failed and applicant will have to re-apply for the certificate. Any money, if lost will be refunded in the next 7-10 working days
  • SI.NoCertificateValidity
    1Caste Certificate3 Years
    2Community certificate3 Years
    3Conversion CertificateSpecial Purpose
    4Dependency CertificateSpecial Purpose
    5Destitute Certificate3 Years
    6Domicile CertificateLife Long
    7Family Membership Certificate3 years
    8Identification Certificate10 years
    9Income Certificate1 Year
    10Inter-Caste Marriage CertificateSpecial Purpose
    11Legal Heir CertificateLife Long
    12Life certificateSpecial Purpose
    13Location CertificateSpecial Purpose
    14Minority CertificateSpecial Purpose
    15Nativity CertificateLife Long
    16Non-Creamy Layer Certificate1 year
    17Non-Remarriage CertificateSpecial Purpose
    18One and the Same CertificateLifelong
    19Possession and Non-Attachment CertificateSpecial Purpose
    20Possession certificateSpecial Purpose
    21Relationship CertificateSpecial purpose
    22Residence CertificateSpecial Purpose
    23Solvency CertificateSpecial Purpose
    24Valuation CertificateSpecial Purpose
    25Widow-Widower CertificateSpecial Purpose
  • SI.NoCertificateSupporting Documents Required
    1Caste Certificate-Affidavit
    -Any relevant document certifying caste
    -Ration Card
    -School Certificate
    2Community certificate-Affidavit
    -Any relevant document certifying caste
    -Caste Certificate
    -Conversion Certificate from concerned authority
    -Gazette Notification
    -Ration Card
    -School Certificate
    3Conversion Certificate-Affidavit
    -Conversion Certificate from concerned authority
    -Gazette Notification
    -Ration Card
    -School Certificate
    4Dependency Certificate-Aadhaar card
    -Affidavit
    -Death Certificate
    -Declaration by the Applicant
    -Election ID Card
    -Land tax receipt
    -Ration Card
    -School Certificate
    5Destitute Certificate-Aadhaar card
    -Affidavit
    -Election ID card
    -ID Proof
    -Ration card
    6Domicile Certificate-Aadhaar card
    -Affidavit
    -Birth certificate
    -Election ID card
    -ID Proof
    -Ration card
    -School certificate of parents
    7Family Membership Certificate-Aadhaar card
    -Affidavit
    -Death Certificate
    -Election ID card
    -ID Proof
    -Ration card
    -School Certificate
    8Identification Certificate-Aadhaar card
    -Affidavit
    -Any ID Card
    -Election ID card
    -Ration card
    -School Certificate
    9Income Certificate-Affidavit
    -Any relevant document certifying income
    -Basic Tax Receipt
    -Form Sixteen
    -IT Return
    -Land tax receipt
    -Ration card
    -Salary Certificate
    -Tax Receipt from concerned local authority
    10Inter-Caste Marriage Certificate-Aadhaar Card
    -Affidavit
    -Any relevant document certifying caste
    -Election ID card
    -ID Proof
    -Intercaste Marriage Certificate
    -Marriage certificate
    -Ration Card
    -School Certificate
    11Land Certificate-Declaration by the Applicant
    -ID Proof
    -Land Tax Receipt
    -Ration Card
    -Sale Deed or Certificate of purchase
    12Legal Heirship Certificate-Aadhaar Card
    -Affidavit
    -Death certificate
    -Election ID card
    -Ration card
    13Minority Certificate-Any relevant document certifying caste
    -Ration Card
    -School Certificate
    14Nativity Certificate-Affidavit
    -Birth Certificate
    -Ration Card
    -School Certificate
    -School Certificate of parents
    15Non-Creamy Layer Certificate-Affidavit
    -Basic Tax Receipt
    -Income tax returns
    -Ration Card
    -Salary Certificate of Parents
    -School Certificate
    -Service Certificate
    16Non-ReMarriage Certificate-Aadhaar Card
    -Affidavit
    -Death Certificate
    -Election ID Card
    -Ration Card
    17One and the Same Certificate-Aadhaar Card
    -Affidavit
    -Any relevant document indicating name
    -Election ID Card
    -Ration Card
    -School Certificate
    18Possession and Non-Attachment Certificate-Aadhaar Card
    -Affidavit
    -Building Tax Receipt
    -Election ID Card
    -Encumbrance certificate
    -Land tax receipt
    -Pattayam
    -Sale deed or certificate of purchase
    19Possession Certificate-Aadhaar Card
    -Affidavit
    -Building Tax Receipt
    -Election ID Card
    -Encumbrance certificate
    -Land tax receipt
    -Pattayam
    -Sale deed or certificate of purchase
    20Relationship Certificate-Aadhaar Card
    -Affidavit
    -Election ID Card
    -Ration Card
    -School Certificate
    21Solvency Certificate-Aadhaar Card
    -Affidavit
    -Building Tax Receipt
    -Election ID Card
    -Encumbrance certificate
    -Fifty Non Judicial Stamp Paper
    -Land tax receipt
    -Pattayam
    -Ration Card
    -Sale deed or certificate of purchase
    22Valuation Certificate-Aadhaar Card
    -Affidavit
    -Basic Tax Receipt
    -Building Tax Receipt
    -Election ID Card
    -Encumbrance certificate
    -Land tax receipt
    -Pattayam
    -Sale deed or certificate of purchase
    23Widow-Widower Certificate-Aadhaar Card
    -Affidavit
    -Death Certificate
    -Election ID Card
    -Ration Card
  • SI.NoCertificateTime Limit
    1Caste Certificate3 Working days
    2Community certificate5 Working days
    3Conversion Certificate7 Working days
    4Dependency Certificate7 Working days
    5Destitute Certificate5 Working days
    6Domicile Certificate3 Working days
    7Family Membership Certificate6 Working days
    8Identification Certificate5 Working days
    9Income Certificate6 Working days
    10Inter-Caste Marriage Certificate7 Working days
    11Land Certificate6 Working days
    12Legal Heirship Certificate30 Working days for filing an objection after the gazette notification
    Certificate to be issued within 15 Working days after the end of objection filing period, provided there is no objection
    13Life certificate5 Working days
    14Location Certificate5 Working days
    15Minority Certificate3 Working days
    16Nativity Certificate5 Working days
    17Non-Creamy Layer Certificate5 Working days
    18Non-Remarriage Certificate5 Working days
    19One and the Same Certificate5 Working days
    20Possession Certificate7 Working days
    21Possession and Non-Attachment certificate7 Working days
    22Relationship Certificate7 Working days
    23Residence Certificate3 Working days
    24Solvency Certificate6 Working days
    25Valuation Certificate15 Working days